Frequently Asked Questions

1) What is ARE's guarantee?

The Antique Rose Emporium (ARE) guarantees our roses to be true to name. We will gladly make a ONE time replacement of the same rose or a refund of the purchase price of the rose (less shipping and handling) for up to six (6) months from the date of receipt. Please do not hold ARE responsible for plant loss due to weather conditions beyond our control: drought, heat, flood, tornado etc or bad cultural practices like over fertilization. We do ask that you carefully select roses hardy in your climatic zone and that you accept delivery at the recommended planting time for you area.

2) Why don't you ship year round?

We have found that we can successfully ship a two gallon rose from mid September through mid May. However, when our Texas temperatures start to rise into the 90's, the plants sufffer while in transit. Therefore, we stop shipping during the hot summer months and resume when it gets a little cooler in September. Hardgoods, like books and gift certificates, will ship immediately.

3) What should I do if I suffer a loss?

If you have concerns about your orse shipment, please contact us at 800-441-0002 immediately. If you suffer a plant loss within six (6) months of receipt, return the plastic name label with your letter indicating if you would like a replacement (like kind) or a refund of the purchase price of the rose (less shipping and handling.) If we are still shipping, we will send your replacement immediately. All the plants are individually tagged with a plastic name label containing all the pertinant purchase information.

4) What can I expect when ordering roses from ARE?

ARE sells two gallon, own root antique roses for $18.95 plus shipping and handling. We do not graft or bud. These year old, own root roses have a very fiberous root system.

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